One event that many business owners in the Atlanta area do not look forward to is litigation. It is often time-consuming, expensive and stressful. It can interfere with your ability to successfully manage your company. Litigation can also hinder your company’s growth and lead to an adverse reputation that could make it hard for you to stay in business.
Although lawsuits are very common in the business world, there are ways to reduce the number of times you have to deal with them. Take some time to review the following suggestions on how to resolve disputes so you can avoid business litigation.
Communicate with everyone
It is not uncommon for disputes to arise when communication is lacking or nonexistent. Regardless of how many customers and workers you have and products and services you offer, everyone who interacts with your company should know what is going on at any given time. Keep everyone involved by communicating with emails, phone calls and written letters. Send reminders and follow up so that no party feels cheated or left out.
The more you communicate with your customers, clients and partners, the easier it will be for you to know when there is a problem and to take the appropriate steps to resolve it before it escalates into a lawsuit.
Get everything in writing
It is much easier to say and promise things verbally. It is even easier to forget those promises. To prevent disputes from arising out of missing details, empty promises and other types of agreements, put everything in writing. It is easier to refer back to things when there is supporting documentation on file.
Consider the other perspective
Sometimes it may be hard for you to understand why one person or several have issues with your products, services and company in general. In order for you to know what approach to take to prevent conflict and business litigation, you should listen with an open mind to all formal and informal complaints and try to see things from the other perspective.
Do not wait until someone lodges a complaint or a partner dispute arises to start looking for ways to resolve them. Having the right conflict resolution processes in place can help to reduce the number of complaints and business lawsuits you receive.