Kaufman & Forman, P.C.
Call to arrange a consultation
678-957-7769 | 770-390-9200
Contact Us
practice areas

Starbucks closes for anti-bias training

The Starbuck’s coffee chain closed 8,000 stores and offices across the U.S. for three or more hours on May 29 for anti-bias training. All sites would remain closed afterwards for the rest of the day. Starting after lunch rush, an estimated 180,000 employees received a “tool kit” that focused on educating them on “prejudice and the history of public accommodations in the U.S.” According to the company, this is the first of a series that will address all types of bias and experience.

This is in response to a very public misstep by the company where two black men in Philadelphia were arrested on April 12 for sitting in a Starbuck’s and not ordering anything. They were led away in handcuff and charged with trespassing. They were later released without being charged; nonetheless, the news set off angry protests around the country with claims of racial profiling.

A quick course correction

Starbuck’s CEO Kevin Johnson later visited Philadelphia to apologize personally for the treatment the two men received and announced that the training would take place.

According to USA Today, the May closure for training cost the company more than $12 million in profit. It goes on to point out that this will be seen as a major step toward repairing the company’s image now and boost its long-term brand.

The company also took the step closing the sessions to the media, though it did provide the training materials for the media to preview. According to the company, the idea for the closed session was to provide a safe environment for employees to speak frankly about such important topics as race, gender, class and sexuality.

All companies can take lessons from this

Conscious or unconscious bias is something that all employers need to be aware of. Guidance from a knowledgeable business and corporate law attorney can provide owners and managers with policies and strategies to ensure that their working environment is safe, healthy, respects all employees, and is compliant with all applicable laws.

No Comments

Leave a comment
Comment Information

Contact Kaufman & Forman, P.C. Now

Bold labels are required.

Contact Information
disclaimer.

The use of the Internet or this form for communication with the firm or any individual member of the firm does not establish an attorney-client relationship. Confidential or time-sensitive information should not be sent through this form.

close

Privacy Policy

get Legal Help Now

Kaufman & Forman, P.C.
8215 Roswell Road
Building 800
Atlanta, GA 30350

Toll Free: 800-461-5864
Phone: 678-957-7769
Fax: 770-395-6720
Atlanta Law Office Map

Review Us

Robert Kaufman has been selected as a 2013 Top Rated Lawyer in ‘Commercial Litigation’ as will be published in the May issue of The American Lawyer & Corporate Counsel magazine.Alex Kaufman has been selected as a 2013 Top Rated Lawyer in ‘Commercial Litigation’ as will be published in the December issue of The American Lawyer & Corporate Counsel magazine.

*AV Preeminent and BV Distinguished are certification marks of Reed Elsevier Properties Inc., used in accordance with the Martindale-Hubbell certification procedures, standards and policies. Martindale-Hubbell is the facilitator of a peer review rating process. Ratings reflect the confidential opinions of members of the bar and the judiciary. Martindale-Hubbell ratings fall into two categories: legal ability and general ethical standards.