As the number of elderly individuals requiring everyday care increases, the need for excellent nursing homes and staff also increases. Developing a good reputation for providing quality care for your residents is critical if you intend on staying in business long term. One poorly handled situation can cause a lot of damage to your business and can be costly in fines and state or federal punishments.
There are a few things you can do to ensure that your home continues to run smoothly and provide the quality of care that your residents and their families expect.
Be clear about expectations
While some families may expect perfection, this is generally unreasonable, and accidents happen. The legal system understands what a realistic standard of care is. As long as your staff knows what to do when something unexpected happens, the state cannot usually hold you liable.
Choose the right staff
Having both an adequate amount of staff to meet state requirements as well as an adequate level of skilled employees can be a challenge. Georgia law requires there to be at least a licensed nursing home administrator in charge with at least one registered nurse employed full-time.
You must also have at least one nurse on duty for each eight-hour shift and sufficient nursing staff on duty at all times to provide adequate care for each resident. There is a required minimum of two hours of direct care per patient per every 24 hours. As well, for every seven nursing staff members needed, there should be one licensed nurse.
Keep in touch with families
When families want to know what is going on, you must stay in touch and return phone calls. Avoiding contact can send up red flags and make them think their parent or relative is being neglected or abused.
Owning a nursing home comes with a lot of responsibility, and protecting your residents comes first and foremost. When resident families have unreasonable expectations, you can find yourself facing a lawsuit. Know your rights in your state, and ensure that your home meets all codes and care requirements.